This section contains information about recent case law and reports from the Local Government and Social Care Ombudsman in relation to complaints made against local authorities. Click on the links below to view the relevant sections:
Click here to view key Mental Capacity Law Cases (39 Essex Chambers) and England and Wales Court of Protection Decisions (BAILII)
June 2020: Breach of Human Rights
The Court of Appeal overturned a previous court decision which breached the human rights of a disabled man, with mental capacity who was forcibly removed from his home and taken to hospital. The judgement, Mazhar v Birmingham Community Healthcare NHS Trust, includes lessons for social workers and legal advisors using inherent jurisdiction.
April 2020: Undertaking Assessments Remotely
P’s daughter applied to the court to achieve his discharge from a care home where he was residing and a declaration that it was in his best interest to return home with a package of care: BP v Surrey County Council & Anor  EWCOP17
The application had arisen because of the decision of P’s care home to suspend all visits from family members because of the coronavirus pandemic. It was alleged those constrictions implemented by the care home constituted an unlawful interference with P’s Article 5 ( right to liberty) and Article 8 (right to family).
The Court ruled that P should remain at the care home and the outstanding capacity should be undertaken via Skype or Face time.
March 2020: Forced Marriage: Passport Order in relation to a Woman who had Capacity
Click on this link, Forced Marriage: Passport Order, to read the summary from Family Law Week about the Family Court consideration of a Forced Marriage Protection Order (FMPO) under the Family Law Act 1996, where the subject of the order is an adult who does not lack mental capacity, and Passport Orders as part of a FMPO.
September 2019: Consent to Sexual Relations and Contact with Others
Click on the link to read the Court of Protection judgment considering the test for capacity to consent to sexual relations: whether the need for JB to understand the voluntary nature of sexual activities should extend to an understanding of full consent from sexual partners.
March 2019: Mental Capacity, Social Media, Care and Contact
Click on the link to read Court of Protection conclusions in relation to a range of capacity questions on issues relevant to the life of Miss B, a woman with learning disabilities, including use of the internet and communication by social media (Family Law Week).
March 2019: The Islamic Faith and the Mental Capacity Act
Click on the link to an article in the BJPsych Bulletin which reviews a Court of Protection case (2017) which assessed and decided issues relating to the Islamic faith and the Mental Capacity Act 2005.
July 2018: End of Life Care for Persons in a Vegetative State
The Supreme Court ruled (An NHS Trust and others v Y) that where a person is in a vegetative state, their family will no longer have to consult a judge when deciding to stop their end of life care if the medical team are also in agreement. Even if the person has not made an advance decision to refuse treatment, where the family and medical team agree it is in the person’s best interests, artificial feeding and hydration can be stopped.
January 2018: Council loses Case regarding taking Personal Injury Awards into account in Financial Assessments
The High Court has thrown out an application for a judicial review into whether personal injury awards can be taken into account during financial assessments of people with eligible care needs. Click here to view the ruling: Court rejects challenge to LGO finding on personal injury awards and care needs.
November 2017: Council loses re Section 117 Funding
A council lost an appeal over whether a person who has been compulsorily detained in a hospital for mental disorder under the Mental Health Act 1983 and has then been released from detention but still requires after-care services’ (s117) is entitled to require his local authority to provide such services at any time before he has exhausted the sums received in damages from his personal injury claim. Click here to view the ruling: Council loses Appeal over After-care Services and Personal Injury Damages
September 2017: Court of Appeal finds for Council in first appeal on Care Act 2014 provisions
The Court of Appeal has dismissed a disabled man’s (Luke Davey) appeal over a decision by a county council to reduce his personal budget from £1,651 to £950 per week and revise his care and support plan. Click here to view the ruling: Court of Appeal finds for council in first appeal on Care Act 2014 Provisions. Click here to view Lessons for Social Workers from Luke Davey’s Care Act Appeal (Community Care)
LGSCO reports are usually published some months after the decision date.
September 2020 (decision date): An elderly couple of 59 years were split up with little regard for their welfare by Royal Borough of Windsor and Maidenhead, the Local Government and Social Care Ombudsman has found.
November 2019 (decision date): The LGSCO found fault with Nottinghamshire County Council after a man with autism had to rely on his parents to part-fund his care when it cut his package without identifying a suitable alternative. This appeared to be for financial reasons. The LGSCO report criticised the Council for not reviewing the man’s care package for three years and for reducing it, due to the cost being above its standard rate.
November 2019 (decision date): The LGSCO heavily criticised Derbyshire County Council for not putting proper safeguarding measures in place for a woman in one of its care homes before she fell and died. The investigation found numerous missed opportunities to assess and try to prevent the woman’s pattern of falls. It criticised it for not doing enough to monitor her nutrition, hydration and low weight, which the inquest found was a factor in her death. It also found fault for not keeping accurate and up-to-date records of other allegations the woman and her family made about incidents in the home.
June 2019 (decision date): The LGSCO upheld Mrs X’s complaint that Essex Council refused to pay for one to one observations because she self-funded her care. Mrs X said the Council did not consult with her son or daughter before it put the observations in place, which were required as part of a safeguarding plan.
June 2019 (decision date): The LGSCO found that Bolton Council was at fault regarding lack of support Ms X received to recruit a personal assistant, and regarding an assessment by the Council which reduced her support by over 60%.
March 2019 (decision date): The LGSCO found that Staffordshire County Council had acted unlawfully when it decided not to carry out assessments of low and medium priority for Deprivation of Liberty Safeguards (DoLS) applications and significantly delayed assessing the remaining applications.
March 2019 (decision date): Mr F complained about the quality of home care provided by Reading Council’s care provider, Radis Group, to his late mother, Mrs B. In particular that the carers failed to call 999 when Mrs B was ill. The LGSCO made recommendations in relation to: training of carers in relation to emergency procedures and action when an adult is unwell; training of carers regarding record keeping; review of the Council’s complaints procedure; accuracy of safeguarding enquiry reports.
November 2018 (decision date): The Local Government and Social Care Ombudsman found that Bexley Council delayed making appropriate arrangements for the transition of Ms X’s disabled child to adult services. The complainant said this caused avoidable distress because there has been no overnight respite care for 16 months. the LGSCO found the Council were at fault causing injustice and recommended a way to resolve the complaint.
August 2018 (decision date): The Local Government and Social Care Ombudsman found that Mr B was caused “distress and confusion” after Staffordshire Council did not properly inform him about new charges of his care package, which increased his personal contribution by nearly £70 per week.
June 2018 (decision date): Following a complaint to the LGSCO, Richmond Council had to reimburse Mrs K for two months of domiciliary care charges after it did not do enough to inform her she would have to pay a contribution towards her care costs. The Ombudsman also found that the Council took too long to tell her she would have to pay a contribution to the care she received. This did not leave her any time to find alternative care.
April 2018 (decision date): The Ombudsmen find that the complainants’ son, was caused significant injustice when the CCG and Sheffield Council failed to provide adequate support after his care provider terminated its contract and there was no contingency plan in place. The new provider did not meet all his needs and his mental health deteriorated because of the lack of support, culminating in him being admitted to hospital. Following discharge he had to live with his parents; they had little formal support and no carer’s assessment was conducted. This impacted adversely on both the son’s and parents’ wellbeing. There was also a delay in transferring the son between teams which caused further distress, and impacted on his support provision.
April 2018 (decision date): Council ignores medical evidence when deciding man’s housing application: Croydon council failed to take into account a man’s life-threatening health conditions – despite receiving letters from his specialists – when it decided the type of homes he could apply for, the Local Government and Social Care Ombudsman has found.
March 2018 (decision date): Bradford Council was at fault for failing to involve a family in its decision to trial an assistive technology solution for their sister, a Local Government and Social Care Ombudsman report has found.
February 2018 (decision date): The Ombudsman’s report found that Kingston-upon-Hull Council confused assessment of Mrs X’s eligible needs under the Care Act 2014 with questions about what support she needed and how it should be funded
February 2018 (decision date): Mr N, who has autism and other needs, and his mother had been in receipt of support which included one-to-one care, transport costs and a placement in a care centre. However, the London Borough of Bromley significantly cut the level of support at short notice, without reassessing the family’s needs, leaving the man’s mother to support her son during the holidays. The Ombudsman found fault causing injustice and recommendations are made in the report.